Inside Sales Representative – Chemistry and Laboratory – Echt (LI)

Do you get energy from customer contact, commercial opportunities, and expanding existing customer relationships? Do you also have a chemical education or demonstrable experience in a laboratory environment? Then this position as Inside Sales Representative at Van Hees in Echt is interesting for you.

For Van Hees, we are looking for a proactive Inside Sales Representative for a versatile part-time position where chemical knowledge, commercial insight, and customer focus come together. You will support existing customers, provide professional after-sales service, and actively contribute to revenue growth through relationship management, up-selling, and cross-selling.

Your role as an Inside Sales Representative

As an Inside Sales Representative, you are responsible for the commercial support and further development of existing customers. You know the customer, understand their needs, and actively contribute ideas regarding chemical products, laboratory supplies, and suitable applications.

You identify commercial opportunities and know how to translate them into concrete sales possibilities. By offering targeted complementary products and solutions, you help smaller customers grow into larger and long-lasting customer relationships.

Aftersales is an important part of your role. You actively follow up on orders and deliveries, answer substantive customer questions, and monitor agreements made. Additionally, you support the field account managers with quotations, customer information, commercial follow-up, and daily customer inquiries.

Thanks to your combination of chemical knowledge and commercial skills, you are an expert discussion partner for clients and an important link within the organization.

What are you going to do?

• Actively maintaining telephone and written contact with existing customers.
• Providing professional after-sales service and proactively following up on orders, deliveries, and customer inquiries.
• Identifying customer needs and advising on chemical products, laboratory supplies, and applications.
• Identifying and developing commercial opportunities within the existing customer base.
• Applying up-selling and cross-selling by offering relevant additional, alternative, or improved solutions.
• Drafting, sending, and actively following up on quotations.
• Converting commercial opportunities into concrete orders and revenue.
• Processing, following up on, and monitoring customer orders and deliveries.
• Informing customers about the progress of orders and agreements made.
• Supporting field account managers with commercial, administrative, and customer-oriented tasks.
• Sharing relevant customer information, commercial opportunities, and sales possibilities with the field sales team.
• Coordinating customer inquiries and orders with colleagues from production, logistics, and purchasing.
• Maintaining accurate, up-to-date, and well-organized administration and client documentation.

Combining chemical knowledge with commercial insight

This position is a good fit for a professional who wants to combine their knowledge of chemistry and laboratory applications with customer contact and sales. You don't need to be a traditional salesperson: your substantive knowledge, commercial acumen, and ability to advise customers well make the difference.

As an Inside Sales Representative, you will have the opportunity to further develop existing customer relationships, achieve commercial results, and simultaneously play an important role in the collaboration between customers and internal departments.